Terms & Conditions

These are some terms and conditions we need to make sure you’re happy with before you book an event with us, the IAB UK team. Please read them carefully. Whilst there won’t be a test at the end, we will ask you to agree to them before finalising your booking.

Just so we’re clear, within these booking terms “we” or “us” or “our” means us, the IAB UK team; and “you” and “your” means you, our customer or potential customer who is booking a place on one of our paid for events.

 

The booking process

We advertise our events on our website. In legal terms this is known as an “invitation to treat”; when you confirm your booking / click on ‘book now’ / pay and complete your purchase this becomes a contractual offer between us and you. You won’t have a proper contract until your booking has been accepted and completed.

The process you’ll go through to get to this point is as follows:

Select the relevant IAB event.

If you are a new customer, you must create an account with us and log in; if you are an existing customer, you must enter your login details.

Once you are logged in, you must confirm your order and your consent to these booking terms and conditions.

Most events are free to attend, so no payment is taken. For certain events you will need to pay for your ticket when you make your booking. You will be asked to enter your credit or debit card details to pay for your booking. You may have the option to choose to pay by BACS. If you choose this option you will be charged an admin fee when booking an event.

After you have completed the booking process we will send you a confirmation of your booking.

Before you place your final order, you will have the opportunity to check that it is correct and amend any errors before completing the process.

If you have chosen to pay by BACS you will receive a second email containing a VAT invoice which will include the additional admin charge. This email will also include our bank details so you can make payment.

If you have paid by credit or debit card a VAT invoice can be supplied on request.

A bit more info about the booking process

Please note that we don’t keep a copy of these online booking terms specifically in relation to your booking, they apply to everyone. We may also update this version of the online booking terms on the website and unfortunately we can’t guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these online booking terms for your records. It is also worth noting that the only language in which we provide these online booking terms is English.

The IAB events are provided by the IAB UK team. Prices for these are quoted on our website, but do not include value added taxes (although this is outlined at the end of booking process). Please note that it is always possible that some of the prices on the website may appear incorrectly. We promise that we will always verify prices as part of the online booking procedure so that the correct price is stated when you pay.

Payment must be made via Opayo on our website with a credit or debit card, or via BACS. To guarantee entry to the event, BACS payments must be received before the course or event date. Prices can change at any time, but changes will not affect contracts that already exist.
 

Cancellation and Substitutions

We reserve the right to change the date or venue, or cancel at any given time. Where we have a valid reason to do so, we may change an IAB event date and/or venue or cancel the event, but will give reasonable notice of the change to you. If we do need to cancel a session where a place has been paid for, we will issue a full refund.

If you need to cancel your place at an IAB Event, you need to email us at [email protected] as soon as possible.

If you cancel 30 calendar days or more before the first day of the Event, we will refund your fee.

However if you cancel less than 30 calendar days before the first day of the Event, or if you fail to attend the Event, we will not be able to refund your fee.

Please note that if you cancel your place at an IAB Event less than 30 calendar days before the first day of the Event, and you have not yet paid your invoice in full, you will still be required to pay the invoice in full.

If any fees due have not been paid when they are due, we reserve the right to cancel your booking without warning at any time prior to the first day of the Event. Delegates whose fees have not been paid nor their booking cancelled by us by the start of the Event shall be required to pay on-site in order to gain entry.

We shall also be entitled to initiate proceedings against you without any notice in order to recover fees due, and any and costs and expenses incurred by us (including legal costs and expenses) in recovering sums due under an unpaid invoice shall be recoverable from you.


In order to cancel a contract on this basis, you must inform us by emailing [email protected]. Notice of cancellation must be received by us on or before the relevant date set out above.

Please note that your booking is non-transferrable. This means that if for some reason you cannot attend and are not entitled to a refund, you cannot put the money towards anything else with the IAB, including other events or membership.

 

The booking process and cancellation terms for Leadership Summit

For our annual Leadership Summit, the process is a little different. This Event is by invitation-only and so cannot be booked via our website. Instead, if invited to attend the Event, you can confirm your request for tickets by email, at which point you will be asked to complete an online form.

On completion of that form, you will be asked to accept these Terms & Conditions, at which point this becomes a contractual offer between us and you. After you have completed the booking process we will send you a confirmation of your booking, and an invoice.

If you cancel 30 calendar days or more before the first day of Leadership Summit, we will refund your fee.

However if you cancel less than 30 calendar days before the first day of Leadership Summit, or if you fail to attend, we will not be able to refund your fee.

Please note that if you cancel your place less than 30 calendar days before the first day of Leadership Summit and you have not yet paid your invoice in full, you will still be required to pay the invoice in full.

If any fees due have not been paid when they are due, we reserve the right to cancel your booking without warning at any time prior to the first day of the Event.

We shall also be entitled to initiate proceedings against you without any notice in order to recover fees due, and any and costs and expenses incurred by us (including legal costs and expenses) in recovering sums due under an unpaid invoice shall be recoverable from you.


 

If you are entitled to a refund

If you cancel a contract and are entitled to a refund, we will usually refund you using the same method originally you used to pay for your purchase.

We will process the refund as soon as possible and at the most within 30 days of the day we received your valid notice of cancellation.

 

The really legal stuff…

Venue

You must follow venue rules. Any property you bring is at your own risk; we're not liable for loss or damage. Parking is also at your own risk; we are not responsible for any damage or loss. We reserve the right to refuse entry to anyone we deem unsuitable.

Limitations and exclusions of liability

Nothing in these online booking terms will limit or exclude the liability of a party for death or personal injury resulting from negligence; limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; limit any liability of a party in any way that is not permitted under applicable law; or exclude any liability of a party that may not be excluded under applicable law.

If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by the online booking terms.

The limitations and exclusions of liability set out in this section, and elsewhere in the online booking terms are subject to the preceding paragraph and govern all liabilities arising under the online booking terms or in relation to the subject matter of the online booking terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of a force majeure event.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

If you are a business customer, we will not be liable to you in respect of any loss or corruption of any data, database or software.

If you are a business customer, we will not be liable to you in respect of any special, indirect or consequential loss or damage.

Warranties

We warrant (or in less legal terms promise) that the services provided under these online booking terms will be provided with reasonable skill and care. You warrant (or promise) and represent to us that: 

1. You are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these online booking terms.

2. The information provided in or in connection with your booking request is accurate and complete.

3. You will be able to attend the IAB event at the time and in the place advertised.

4. You meet the pre-requisites and qualification criteria for attending the IAB event set out on our website.

5. You are at least 18 years of age.

Force majeure

A force majeure event means any event which is beyond our reasonable control. Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms and conditions, those obligations will be suspended for the duration of the force majeure event.

Business customer indemnity

This section applies only if your contract with us under these online booking terms is in the course of a business. You hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these online booking terms.

General terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy as outlined on our website.

Contracts under these online booking terms may only be varied by an instrument in writing signed by both you and us. We may revise these online booking terms from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these online booking terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these online booking terms, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these online booking terms.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these online booking terms. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these online booking terms, at any time, providing, where you are a consumer that such action does not serve to reduce the guarantees benefiting you under these online booking terms.

Each contract under these online booking terms is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of the section titled ‘limitations and exclusions of liability’ these online booking terms contain the entire agreement and understanding of the parties in relation to the events booked on our website, and supersede all previous agreements and understandings between the parties in relation to IAB event booked on our website; and each party acknowledges that no representations not expressly contained in these online booking terms have been made by or on behalf of the other party in relation to the booking of an event on our website.

These online booking terms will be governed by and construed in accordance with English law, and the courts of England and Wales will have [non-]exclusive jurisdiction to adjudicate any dispute arising under or in relation to these online booking terms.

 

Member Vault

As a benefit of IAB UK membership, all members have the ability to submit articles, events, research, podcast episodes and videos to the Member Vault. Members can submit the content to the IAB UK team who will moderate and aim to get back to members within 10 working days, either approving the content, suggesting amends or occasionally rejecting the submission.

All member-generated content is subject to approval and changes by the IAB UK team who reserve the right to edit or unpublish it at any time. For more guidance on content and to read the criteria click here or to get in touch with a member of the team you can email [email protected].

If content is created in draft but not submitted for review within one month of being created, IAB UK reserves the right to permanently delete the draft and your content will be not be able to be recovered. Similarly, if the content does not meet our guidelines and is not amended following feedback from our team, the content will be removed one month after it was submitted. If your membership lapses, your content will be permanently removed.

IAB UK is not responsible for the handling or delivery of any events listed by members within the Member Vault.

 

Chatbot Disclaimer

Disclaimer of Liability for Accuracy

• The IAB UK’s AI bot (NORI) is designed to provide information based on user input and available data, but IAB UK does not guarantee the accuracy, completeness, or reliability of the responses.
• Users must not rely solely on the bot's responses for critical decisions, including but not limited to legal, financial, or professional advice.
• IAB UK will not be responsible for any loss or damages arising from the reliance on information provided by the AI bot.

Verification of Information

• Users are advised to independently verify any information or recommendations provided by the AI bot before taking any action or making decisions.
• Any reliance placed on the information provided by the bot is strictly at the user's own risk.

No Professional Advice

• The AI bot does not provide professional advice (e.g. legal, or financial). Information generated by the bot should not be interpreted as expert advice, and professional services should be consulted where needed.
• IAB UK is not liable for any actions taken based on the bot's responses, and users are encouraged to seek qualified professionals when necessary.

Changes and Updates

• The AI bot’s responses may be updated or changed as new data or improvements are incorporated into the system. Users should be aware that the bot’s answers may not always reflect the most up-to-date information.
• IAB UK reserves the right to modify or terminate the AI bot service without prior notice.

User Responsibility

• Users are responsible for providing accurate and clear input to the bot to receive relevant information. Misleading or incomplete queries may result in inaccurate responses from the bot.
• IAB UK disclaims any responsibility for errors resulting from unclear or erroneous user input.

Privacy and Data Use

• The AI bot may collect certain data from users to improve functionality and enhance user experience. Users should refer to the Privacy Policy for details on how their data will be collected, stored, and used.
• Personal information provided to the AI bot is subject to data protection regulations, and users should avoid sharing sensitive or confidential information.

User Agreement

• By using the AI bot, users acknowledge and agree to the terms and conditions outlined herein, including the disclaimer regarding accuracy and the responsibility to verify information independently.

A final bit of info about us

We are the Internet Advertising Bureau for the UK
Our registered office is 67-68 Long Acre, London, WC2E 9JD
Our company registration number is 3650406
If you need to contact us please email [email protected]
Our VAT number is 735 4500 47.